Refund policy

refund & return policy

We want you to feel confident shopping with Rustic Tuesday. Because we're a small boutique and many of our pieces are sourced through independent vendors and specialty suppliers, the following return policy applies.

returns

We accept returns on eligible physical merchandise when a return request is made within 14 days of delivery.

To be eligible for return, merchandise must be unused, unwashed, undamaged, and returned in its original condition and packaging.

Please contact us at info@rustictuesday.com before returning an item. Returns sent without prior authorization may not be accepted.

returns & fees

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.

Eligible returns are subject to a 25% restocking fee, which will be deducted from the refund. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service when returning merchandise. Rustic Tuesday cannot be responsible for return packages lost or damaged in transit.

final sale items

The following are final sale and are not eligible for return or exchange, except where otherwise required by law:

• Vintage and one-of-a-kind items
• Digital downloads and printable products
• Digital magazine purchases
• Clearance or items specifically marked Final Sale
• Customized or special-order merchandise

Because vintage pieces have been previously loved, signs of age, wear, patina, and imperfections are part of their character. Please review photographs and descriptions carefully before purchasing.

damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@rustictuesday.com within 3 business days of delivery.

Please include your order number and clear photographs of the item, packaging, and any damage.

We'll review the issue and work with you toward an appropriate replacement, refund, or other resolution. Restocking fees and return shipping charges do not apply to approved claims for damaged, defective, or incorrect merchandise.

Please keep the item and its original packaging until we've completed our review, as photographs or return of the merchandise may be required.

refunds

Once an approved return is received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to the original payment method, less any applicable 25% restocking fee and nonrefundable shipping charges.

Please allow additional time for your bank or credit card company to process and post the refund.

order cancellations & changes

We begin processing orders as quickly as possible. If you need to request a cancellation or change, please contact us immediately.

We'll do our best to accommodate your request, but we cannot guarantee that an order can be canceled or modified once processing has begun.

pricing & inventory errors

We make every effort to keep product information, pricing, and inventory accurate. Occasionally, an error may occur.

We reserve the right to cancel an order if an item was listed with an incorrect price or is unexpectedly unavailable. If payment has already been collected for a canceled item, a full refund for that item will be issued to the original payment method.

questions?

If you're unsure about an item before ordering, please reach out. We're happy to answer questions that may help you make the right choice for your home.

Rustic Tuesday LLC
4240 Portsmouth Blvd., Suite 232
Chesapeake, VA 23321
United States

Email: info@rustictuesday.com